Terms and Conditions

Our Terms and Conditions explain what you can expect from our service and what we promise to deliver. Please familiarise yourself with them before ordering.

PDF Content & Copyright

We do not take any responsibility for material uploaded by our users. As our site is fully automated we do not check all documents uploaded. Still we reserve the right to remove or refuse to print any inappropriate material, including (without limitation) material which is:

  • defamatory or libellous or would infringe the rights of others;
  • protected by copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, unless the user has the permission of the owner of such rights;
  • promotes illegal activity or violates any applicable local, national, international or foreign law, statute, ordinance or regulation including (without limitation) laws and regulations governing export control, or would give rise to criminal or civil liability of any sort whatsoever;
  • is threatening or abusive or promotes physical harm or violence against any individual or group;
  • promotes bigotry, racism or hatred;
  • is pornographic, obscene or offensive;

By uploading documents to our you confirm you have the right to print them.

PDF set up requirement

PAGE SIZE AND ORDER

  • Make sure your PDF is exactly the size you want it to be printed, without any crop marks or white space (unless it's part of the finished document).
  • Each print job should be a single PDF file with one or more pages of the same size and orientation.
  • The document should be in normal page order, i.e. page 1, page 2, page 3. etc.
  • If your document is smaller than 148x210mm, please consult our FAQ as not all finishing options may apply.

IMPOSITIONS

  • Click here for detailed explanations and examples. If in doubt, please consult our support team, before submitting your order.
  • Double sided print: top of 1st page is printed back to back with top of the 2nd page. This may cause some confusion if you want to print document double sided and folded (e.g. in the case of landscape greeting card). For double sided print make sure the pages are rotated accordingly to the design layout.

ADVANCED PRITNING OPTIONS

IMAGES: Resolution: 300 DPI is ideal. Some applications output 'fat' PDFs, before uploading it is well worth optimizing your PDF.

FONTS: Fonts should be embedded in PDF files.

COLOUR

  • PDFs should use CMYK. If you provide a file that uses RGB colour we will convert this automatically. We cannot guarantee an exact match.
  • If your document is to be printed in black and white, then please convert this to greyscale.
  • We do not support any colour profiles.

Please note that:

  • Digital presses have a 5% variance on a colour, therefore, avoid colours of low saturation, i.e. cream.
  • Flat colours tend to create a banding effect. Best practice is to saturate the colour and/or use a pattern, i.e. marble.
  • Gradients also tend to band, so avoid.
  • We cannot colour match documents between different orders.

BLEED: There should be 5mm quiet area with no text around the edges (particularly on documents like business cards). You can specify your bleed it in the ADVANCED tab, once your document is uploaded. You can have images and colour in the quiet area, but avoid text too near the edge.

Documents created using templates

We offer a range of document templates which can be customised by users. Each template has pre-set printing options like paper and imposition settings. You will be asked to confirm these before you add your document to the shopping cart. The Template Preview button on the top of each template form, enables viewing the document that will be submitted to print. Please ensure that you are happy with the layout of the document before you save it to your document library.

Delivery

If you need something by a specific date, make sure that you either select the guaranteed courier delivery OR place the order well in advance. Please make sure to contact us by email or by phone and confirm the dispatch time. We typically dispatch orders on the day of receipt (normal working days Monday to Friday). Orders received after noon, may be dispatched the following working day.

Orders sent out by selected delivery method will typically reach you within following times:

  • Royal Mail 1st class - next day delivery, from Mon- Sat (not guaranteed)
  • Courier-next day delivery, only weekdays (guaranteed, signature required)
  • Airmail 3- 5 days (not guaranteed)

For the vast majority of orders, we deliver in time or even ahead of the set ETAs. Still please note that ETAs are 'estimated' time of arrivals and consequently they cannot be guaranteed for a number of reasons. For example, they do not take into consideration bank holidays, neither can they predict delays due to weather conditions or other unexpected circumstances.

We calculate ETAs based on the time of the day you place an order. Printers typically dispatch orders the same day, if you place an order before noon. Depending on the delivery method you selected and the finishing options required we may add additional processing time. If the ETA falls on a Saturday or Sunday, then we set the ETA to the following Monday. You can follow your order using the reporting tool which offers updates regarding the progress of the order. Once orders are dispatched, it is the responsibility of your chosen courier to deliver in time.

We need to allow up to 7 days for delivery by Royal Mail. Courier deliveries are delivered the next day; they are dispatched only on weekdays. For international orders allow 2 weeks from the dispatch day. If your order has not arrived within the time frames mentioned above, please contact us.

What happens if there is a problem with an order?

No Quibble Policy

Our Promise: We want to deliver excellent quality for all customers. If we do not get it right first time, we want to know about it so that we can then do something about it and ensure you are left satisfied with your order. Any quality issues should be raised with our customer support team within 3 days from the delivery date. Re-prints will not normally be authorised after this period.

If your order has not arrived

Please note that ETA is only an estimated calculation which doesn't take into consideration bank holidays and other public holidays etc. Although the ETA is typically accurate we cannot guarantee delivery times, as this is the responsibility of the selected courier. If you have an urgent job please contact us in advance of placing the order to confirm a delivery date.

Dispatched orders: We need to allow up to 7 days for delivery by Royal Mail. Courier deliveries are delivered the next day; they are dispatched only on weekdays. For international order allow 2 weeks from the dispatch day. If your order is not delivered at that time, please contact us within a week.

If your order is wrong

If a job has been incorrectly printed or finished, then a single document should be returned to the printer before a re-print can be authorised. If possible, this can be done in electronic format (by sending a photograph of the print product by email).

If your order is faulty or damaged during transit

If any documents have been damaged in transit, then each of these documents should be returned for a re-print, provided these have not been our fault.

If you want to cancel your order

Our system is fully automated and all orders can only be cancelled if they have not been printed. Please contact us by email or phone with your request, we will contact the printer and if possible we will confirm your cancellation.

If you order the wrong thing

Issues where customer orders a document is incorrectly set up or the details are mistakenly entered, such as number of copies, paper, setup options etc. will not be normally re-printed. We can offer you a discount towards the print costs if you decide to re-print an amended document.


If you have any questions about our Terms and Conditions, then please do not hesitate to contact us.