Our Terms and Conditions explain what you can expect from our service and what we promise to deliver. Please familiarise yourself with them before ordering.
We do not take any responsibility for material uploaded by our users. As our site is fully automated we do not check all documents uploaded. Still we reserve the right to remove or refuse to print any inappropriate material, including (without limitation) material which is:
By uploading documents to our you confirm you have the right to print them.
IMAGES: Resolution: 300 DPI is ideal. Some applications output 'fat' PDFs, before uploading it is well worth optimizing your PDF.
FONTS: Fonts should be embedded in PDF files.
Please note that:
BLEED: There should be 5mm quiet area with no text around the edges (particularly on documents like business cards). You can specify your bleed it in the ADVANCED tab, once your document is uploaded. You can have images and colour in the quiet area, but avoid text too near the edge.
We offer a range of document templates which can be customised by users. Each template has pre-set printing options like paper and imposition settings. You will be asked to confirm these before you add your document to the shopping cart. The Template Preview button on the top of each template form, enables viewing the document that will be submitted to print. Please ensure that you are happy with the layout of the document before you save it to your document library.
If you need something by a specific date, make sure that you either select the guaranteed courier delivery OR place the order well in advance. Please make sure to contact us by email or by phone and confirm the dispatch time. We typically dispatch orders on the day of receipt (normal working days Monday to Friday). Orders received after noon, may be dispatched the following working day.
Orders sent out by selected delivery method will typically reach you within following times:
For the vast majority of orders, we deliver in time or even ahead of the set ETAs. Still please note that ETAs are 'estimated' time of arrivals and consequently they cannot be guaranteed for a number of reasons. For example, they do not take into consideration bank holidays, neither can they predict delays due to weather conditions or other unexpected circumstances.
We calculate ETAs based on the time of the day you place an order. Printers typically dispatch orders the same day, if you place an order before noon. Depending on the delivery method you selected and the finishing options required we may add additional processing time. If the ETA falls on a Saturday or Sunday, then we set the ETA to the following Monday. You can follow your order using the reporting tool which offers updates regarding the progress of the order. Once orders are dispatched, it is the responsibility of your chosen courier to deliver in time.
We need to allow up to 7 days for delivery by Royal Mail. Courier deliveries are delivered the next day; they are dispatched only on weekdays. For international orders allow 2 weeks from the dispatch day. If your order has not arrived within the time frames mentioned above, please contact us.
Our Promise: We want to deliver excellent quality for all customers. If we do not get it right first time, we want to know about it so that we can then do something about it and ensure you are left satisfied with your order. Any quality issues should be raised with our customer support team within 3 days from the delivery date. Re-prints will not normally be authorised after this period.
Please note that ETA is only an estimated calculation which doesn't take into consideration bank holidays and other public holidays etc. Although the ETA is typically accurate we cannot guarantee delivery times, as this is the responsibility of the selected courier. If you have an urgent job please contact us in advance of placing the order to confirm a delivery date.
Dispatched orders: We need to allow up to 7 days for delivery by Royal Mail. Courier deliveries are delivered the next day; they are dispatched only on weekdays. For international order allow 2 weeks from the dispatch day. If your order is not delivered at that time, please contact us within a week.
If a job has been incorrectly printed or finished, then a single document should be returned to the printer before a re-print can be authorised. If possible, this can be done in electronic format (by sending a photograph of the print product by email).
Our system is fully automated and all orders can only be cancelled if they have not been printed. Please contact us by email or phone with your request, we will contact the printer and if possible we will confirm your cancellation.
Issues where customer orders a document is incorrectly set up or the details are mistakenly entered, such as number of copies, paper, setup options etc. will not be normally re-printed. We can offer you a discount towards the print costs if you decide to re-print an amended document.